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Auto Best Co., Ltd Privacy Policy

Auto Best Co., Ltd (“Autobest”, “we”, “our”, or “us”) recognizes the importance of protecting personal information and complies with applicable laws and regulations, including the Act on the Protection of Personal Information and related guidelines.

We are committed to handling personal information appropriately and securely.



1. Definition of Personal Information

Personal Information” means information relating to a living individual that can identify the individual directly or indirectly, including but not limited to:

  1. Name, address, phone number, email address
  2. Company name and job title
  3. Identification numbers
  4. Any data that can be combined with other information to identify an individual

“Specific Personal Information” refers to information defined under the “My Number” Act.



2. Purpose of Use

We collect and use personal information only for the following purposes:

  1. Providing and managing our services
  2. Responding to inquiries and customer support
  3. Communication regarding services, updates, and offers
  4. Business operations and internal record-keeping
  5. Compliance with legal obligations under Japanese laws

We will not use personal information beyond these purposes without prior consent, except where permitted by law.



3. Legal Basis for Processing (for international users)

Where applicable (e.g., for users in the EU/UK), we process personal data based on:

  1. User consent
  2. Contractual necessity
  3. Legal obligations
  4. Legitimate business interests


4. Provision to Third Parties

We do not disclose personal information to third parties except in the following cases:

  1. With user consent
  2. When required by law
  3. To protect life, property, or safety
  4. When outsourcing operations to contractors under proper supervision
  5. When jointly used with affiliated companies (with clear purpose)

We may also share anonymized data that cannot identify individuals.



5. Cross-Border Data Transfer

Personal information may be transferred outside Japan where necessary for business operations. In such cases, we ensure appropriate safeguards in accordance with applicable laws.



6. Security Measures

We implement appropriate technical and organizational measures to protect personal information against:

  1. Unauthorized access
  2. Loss, destruction, or alteration
  3. Data breaches


7. Cookies and Tracking Technologies

We use cookies and similar technologies to improve user experience and analyze website traffic. Users can control cookie settings through their browser.



8. Handling of Sensitive Information

We do not collect or use sensitive personal information (e.g., health data, race, religion) unless required by law or with explicit consent.



9. Handling of “My Number” (Specific Personal Information)

We strictly comply with the My Number Act and only use such information for legally permitted purposes.



10. User Rights

Users have the right to:

  1. Request access to their personal data
  2. Request correction or deletion
  3. Request suspension of use
  4. Withdraw consent

Requests will be handled promptly after identity verification. Reasonable fees may apply where permitted by law.



11. Contact Information

For inquiries regarding personal data:

Auto Best Co., Ltd
Email: shihar@autobest.jp
Phone: +81 90-8808-4466



12. Policy Updates

We may update this Privacy Policy as necessary. Changes will be posted on this page with an updated effective date.



13. Governing Law and Jurisdiction

This Privacy Policy shall be governed by the laws of Japan. Any disputes shall be subject to the exclusive jurisdiction of the Fukuoka District Court.



14. Language

This Privacy Policy may be provided in multiple languages. In case of discrepancies, the Japanese version shall prevail.

Frequently Asked Questions​

Q. How long does shipping take?

Shipping usually takes:

  1. Asia: 2–4 weeks
  2. Africa: 4–8 weeks
  3. Caribbean: 5–9 weeks

(depending on destination and shipping schedule)

Q. When does ownership/risk transfer to me?

Risk transfers once the vehicle is handed over to the shipping carrier in Japan.

Q. Is shipping insurance included?

No. We strongly recommend purchasing marine insurance to cover damage or loss during transit.

Q. What documents will i receive?

After full payment, you will receive:

  1. Bill of Lading (B/L)
  2. Export Certificate
  3. Invoice
  4. Inspection certificate (if applicable)
Q. What if the vehicle is damaged during shipping?

Shipping is handled by third-party carriers. Claims must be made through the shipping company or insurance provider.

Q. Can i import any car to my country?

No. Each country has rules on:

  1. Vehicle age
  2. Emissions
  3. Left-hand/right-hand drive

You must check your country’s import regulations before purchase.

Q. Who pays import duties and taxes?

All import duties, taxes, and clearance fees are the buyer’s responsibility.

Q. What happens if my car is not allowed into my country?

Auto Best is not responsible for import rejection. All costs (including storage or return) are borne by the customer.

Q. Do i need to service the car after receiving it?

We will inspect the vehicle and make it ready to drive as soon as landed. But, you should:

  1. Check engine oil
  2. Check coolant
  3. Inspect battery and tires

before driving. For safer & smoother experience.

Q. Can Autobest guarantee the condition of the vehicle?

No. All vehicles are sold as-is, especially auction vehicles.